Cognexo is a cloud-hosted solution that relies on email and secure web connections to deliver daily questions, surveys, and broadcasts.
To guarantee users receive their content and can log in without issue, your IT team must confirm that Cognexo’s URLs and domains are permitted through your organisation’s network and spam filters.
Completing this step ensures:
Daily questions reach inboxes and MS Teams without disruption
Learners can register and access the Intelligence Portal
Data and analytics flow securely between your users and Cognexo servers
System Requirements Overview
| Area | Requirement |
|---|---|
| Web Browser | Latest version of Chrome, Edge, or Safari (JavaScript enabled) |
| Network Access | HTTPS (port 443) must be open for all Cognexo URLs |
| Email Delivery | Ability to receive automated emails from Cognexo domains |
| Microsoft Teams / Slack | App permissions granted if used for delivery |
| Firewall / Proxy | Allow traffic to Cognexo subdomains and authentication endpoints |
| Data Hosting | UK/EU data centres, ISO 27001 certified |
Cognexo System Test
Before whitelisting, confirm that your network can receive Cognexo test messages.
Your Cognexo contact will send a test email from hello@cognexo.com (or legacy domain @cognito-il.co.uk).
Open the email and click “Verify this link.”
If you see a confirmation screen stating “Your systems are ready,” your network already allows Cognexo traffic.
If you receive a warning or blocked-content message, proceed with whitelisting below and retest.
⚠️ Do not mark Cognexo emails as spam or quarantine — this prevents users from receiving their daily questions.
Whitelist Cognexo Domains and URLs
Your IT team should allow the following URLs and subdomains through any firewalls, spam filters, or email security systems:
| Purpose | Domain / URL to Allow |
|---|---|
| Core Web Application | https://cognexo-app.com |
| Intelligence Portal | https://intelligence.cognexo-app.com |
| Authentication & SSO | https://<yourcompany>.cognexo.com |
| Email Sending Domains |
@cognexo.com, @cognito-il.co.uk, @intuitivelearning.co.uk
|
| Help Centre (KB) | https://help.cognexo.com |
Tips:
If you use Mimecast, Proofpoint, or similar, add these to your “Permitted Senders” or “Approved Domains” list.
Ensure
port 443(HTTPS) is open for outbound connections.
Whitelist Email Addresses and IPs
To prevent Cognexo emails from being blocked or flagged as phishing, allow the following senders and IPs through your spam filter:
| Sender Email | Purpose |
|---|---|
hello@cognexo.com |
Implementation and Support |
no-reply@cognexo.com |
Daily Question Delivery |
noreply@cognito-il.co.uk |
Legacy email routing (for existing customers) |
support@cognexo.com |
Ticket notifications |
If your organisation uses SPF or DKIM validation, include Cognexo’s mail servers in your allow list.
Your Cognexo contact can provide dedicated sending IPs if required for strict email policies.
Confirm Readiness
Once testing and whitelisting are complete:
Re-run the test email link verification.
Confirm you can access https://cognexo-app.com and https://intelligence.cognexo-app.com internally.
Notify your Cognexo Customer Success Manager that your network is ready.
They will then schedule your Teams App installation (if applicable) and proceed with account configuration.