Did you know? Reactive Workflows

Reactive workflows enable you to trigger specific actions based on user responses to survey questions. 
For instance, if a user responds negatively to a question such as…
‘On a scale of 1 to 5, how confident do you feel in applying the knowledge from the training session to your role?’

…an appropriate reactive workflow can be initiated.

For example:
•    Resend the same question after a defined period of time
•    Set User Tags such as ‘RISK’
•    Send an automatic notification email to the user’s line manager, as in this example:

Hello [Line Manager Name],

[Learner Name] has answered 1 out of 5 in response to the question ‘On a scale of 1 to 5, how confident do you feel in applying the knowledge from the training session to your role?'.

Please reach out to them to understand the reasons for their response. Taking the above action will help towards any engagement / retention risk with this colleague.

Thanks,

These are just a few examples of how workflows can help engage with users based on their responses to survey questions
To read more, please click on this link: Reactive workflows in Cognexo