Articles
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How does the line manager structure workLine managers are designated based on the information contained within the linemanageremail tag. Specifically, if your email address appears in the linemanag...
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Setting and Reviewing KPIs in CognexoThis article explains how Cognexo measures knowledge using dynamic scoring of users and questions, categorising learners into four levels with ranks. It emph...
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Understanding the Security Centre and Custom PersonasThe Security Centre in Cognexo manages access via Personas—groups of permissions assigned to users. Only System Owners can create or edit personas. Default p...
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Support & MaintenanceCognexo support is available Monday to Friday, 09:00–17:00 UK time, with a 97% uptime target. Tickets are prioritized from P1 (urgent) to P4 (low), with spec...
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New Question Types: How to Create an Image Map QuestionAn Image Map question asks learners to click a specific area on an image to identify the correct answer, ideal for visual learning. To create one, navigate t...
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Workforce Readiness (WFR) Intervention — How It WorksIntervention campaigns run on a customisable schedule, identifying employees based on set criteria like performance and activity. Flagged employees are asses...
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How do I view Knowledge Levels across my team?The Recent Knowledge Levels chart in Cognexo displays learner distribution across four levels—Learner, Improver, Expert, and Master—over time. It shows month...
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How do I view Engagement in Cognexo?The Engagement Summary in Cognexo shows how quickly users answer questions, with lower average days indicating better engagement. It features an All Users ti...
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How do I view Topic Performance in Cognexo?The Topic Performance tab in Cognexo provides a company-wide view of each topic's accuracy rates and answer counts. Users can access it via the Knowledge Top...
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How to install the Cognexo Microsoft Teams AppInstall from within Microsoft TeamsOpen Microsoft TeamsClick Apps (left-hand menu)Search for “Cognexo”Click the app → select AddYou should be all set up and ...