Jamie Sheppard

Who is this for?Admins, managers, or content owners who want to request changes to existing questions in a topic without directly editing live content.OverviewCognexo allows you to suggest edits to...

The Topic Performance dashboard gives you a complete view of how your topics are performing across your organisation. You can analyse accuracy rates, delivery volumes, and performance trends by top...

About This GuideThis guide provides a critical look at how Cognexo works — not just its promise, but also its mechanics, strengths, and limitations. Here’s what you’ll find in each section:Introduc...

The Users tab in the Management Portal allows admins to find, update, and manage users individually or in bulk. This guide walks you through the four available options and how to action tasks for y...

The Topics Library is available in the Cognexo Management Portal for Admin users. It provides a portfolio of ready-made, expertly curated, and managed topics that can be added directly into your or...

A Topic Owner is the designated person who receives feedback notifications and review cycle updates for a specific topic. Assigning a Topic Owner helps ensure accountability and keeps the right per...

To reset your password for the Intelligence Portal, simply click 'Forgot your password' you'll then be directed send a reset email to your registered email - If your email exists in the platform yo...

Follow these steps to download and set up the app on your device.Step 1: Download the AppOpen your device's App Store. For iOS, use the App Store; for Android, use the Google Play Store. Search for...

To change the question limits for a part-time user, follow these steps:Click the People tab on the top navigation bar.Select the user you'd like to update.Navigate to the User Management tab.Adjust...

To check the audit log for a user, follow these steps:Navigate to the People tab in the top navigation bar.Select the user you would like to view.Once in their profile, navigate to the Audit tab.He...