jamie.sheppard

OverviewThings to check before installing the Teams client:1 - Cognexo have your Tenant ID2 - Users as setup in Cognexo use the same email address as the one used to login to teams.  If this is not...

During implementation, it’s common for some users to not act on the Cognexo registration prompts. This usually isn’t resistance it’s usually priority ambiguity.People engage when:their manager sign...

Cognexo works best when two things happen consistently:Colleagues answer their daily questions, andManagers review the data and take action.This guide shows you exactly what to do when you log into...

You can add holidays or time off in Cognexo so you don’t receive questions while you’re away.Adding LeaveAnswer your daily questions as normal.On the right-hand side, locate the Holidays section.Cl...

This guide offers best practices for authoring Cognexo questions, covering writing clear main questions, plausible correct and incorrect answers, and informative explanations. It advises avoiding v...

Who is this for?Admins, managers, or content owners who want to request changes to existing questions in a topic without directly editing live content.OverviewCognexo allows you to suggest edits to...

The Topic Performance dashboard gives you a complete view of how your topics are performing across your organisation. You can analyse accuracy rates, delivery volumes, and performance trends by top...

About This GuideThis guide provides a critical look at how Cognexo works — not just its promise, but also its mechanics, strengths, and limitations. Here’s what you’ll find in each section:Introduc...

The Users tab in the Management Portal allows admins to find, update, and manage users individually or in bulk. This guide walks you through the four available options and how to action tasks for y...

The Topics Library is available in the Cognexo Management Portal for Admin users. It provides a portfolio of ready-made, expertly curated, and managed topics that can be added directly into your or...