Articles
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Ordered Question DeliveryYou can ensure that specific question in a topic are sent out to users in a pre-set order.To do this, click on Delivery and then select Ordered Delivery The ...
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Adding Images to QuestionsYou can add an image to the question part of a question as well as to the answer options.To do so, go into the Topic and either click on New QuestionOr scrol...
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New Question Types: How to create a match answer questionNote 💡 You can only create the new question types one at a time; uploading them via an Excel document isn’t supported. IntroductionA match answer...
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Troubleshooting login and password reset issuesIntroductionIf you are unable to log in or are not receiving your password reset email, this guide will help you check the most common causes and try the cor...
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Troubleshooting email address rejection when adding a new userIntroductionThis guide explains why an email address might be rejected when you try to add a new user in Cognexo and how to fix the issue. It covers the most...
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Content Approval FlowThis article explains the Content Approval Process for question edits. Admin users can suggest edits to live questions, saving changes as drafts before submi...
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Management portal and dashboard loading indefinitelyThis guide helps you troubleshoot an issue where the management portal or dashboard keeps loading indefinitely.Follow the steps below to check common causes ...
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How to cancel a future BroadcastIn the example below, a broadcast has been scheduled to go to 17 users on June 1, 2026. However, the broadcast now needs to be cancelled on the 1stTo get sta...
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How do I view individual users' answersFor each question that a user has completed, a drop-down gives more details about how the user answered the question.In other words, rather than downloading ...
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How to access the Topics LibraryLog into Cognexo.Click on your initials in the top-right corner.Select Management.If you do not see this option, you do not have admin permissions. Please co...