Articles
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Troubleshooting email address rejection when adding a new userIntroductionThis guide explains why an email address might be rejected when you try to add a new user in Cognexo and how to fix the issue. It covers the most...
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Content Approval FlowThis article explains the Content Approval Process for question edits. Admin users can suggest edits to live questions, saving changes as drafts before submi...
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Management portal and dashboard loading indefinitelyThis guide helps you troubleshoot an issue where the management portal or dashboard keeps loading indefinitely.Follow the steps below to check common causes ...
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How to cancel a future BroadcastIn the example below, a broadcast has been scheduled to go to 17 users on June 1, 2026. However, the broadcast now needs to be cancelled on the 1stTo get sta...
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How do I view individual users' answersFor each question that a user has completed, a drop-down gives more details about how the user answered the question.In other words, rather than downloading ...
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How to access the Topics LibraryLog into Cognexo.Click on your initials in the top-right corner.Select Management.If you do not see this option, you do not have admin permissions. Please co...
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What is the Topics Library?The Topics Library is available in the Cognexo Management Portal for Admin users. It provides a portfolio of ready-made, expertly curated, and managed topics...
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What is a Streak?Streaks in Cognexo are a gamified feature designed to encourage consistent user engagement by tracking the number of consecutive days a user has actively res...
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Survey Access and PermissionsAccess to Survey data is not automatically viewable in the Intelligence Portal for users with a login. Note: Users must have a login account to be given ac...