Articles
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Common Problems When Creating QuestionsMost question problems come from a small set of repeat mistakes: answer options that echo the question, matching pairs with identical values, and numbers or ...
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Embedding Videos into QuestionsYou can place a YouTube video inside a Cognexo question, so users watch it and answer in the same place.There’s no hyperlink to YouTube, no extra browser tab...
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Formatting text in CognexoWhen creating broadcasts or questions (or editing existing ones) in Cognexo, there are a range of text and character features that you can use.The formatting...
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Public Holiday Management on CognexoPublic Holiday Management pauses questions on public holidays, so users don’t lose their streaks. You can set it up for organisations based in one country or...
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Ordered Question DeliveryYou can ensure that specific question in a topic are sent out to users in a pre-set order.To do this, click on Delivery and then select Ordered Delivery The ...
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Adding Images to QuestionsYou can add an image to the question part of a question as well as to the answer options.To do so, go into the Topic and either click on New QuestionOr scrol...
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New Question Types: How to create a match answer questionNote 💡 You can only create the new question types one at a time; uploading them via an Excel document isn’t supported. IntroductionA match answer...
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Troubleshooting login, password reset, and OTP issuesIf you are unable to log in, are not receiving your password reset email, or are having issues with a One Time Passcode (OTP), this guide will help you check...
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Troubleshooting email address rejection when adding a new userIntroductionThis guide explains why an email address might be rejected when you try to add a new user in Cognexo and how to fix the issue. It covers the most...
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Content Approval FlowThis article explains the Content Approval Process for question edits. Admin users can suggest edits to live questions, saving changes as drafts before submi...