A Topic Owner is the designated person who receives feedback notifications and review cycle updates for a specific topic. Assigning a Topic Owner helps ensure accountability and keeps the right person informed.
| Note 💡 | You can now add multiple email addresses to the Topic Owner field, allowing more than one person to be responsible for reviewing the topic. |
Steps to Add a Topic Owner
Log in to Cognexo
Go to your Cognexo portal and sign in with your account.
Open the Management Portal
Click on your initials in the top-right corner of the screen.
Select Management.
⚠️ If you do not see the Management option, you don’t have the necessary permissions. Please contact your system administrator for access.
Navigate to Topics
In the left-hand menu, select Topics & Questions.
Select the Topic
Find the topic you want to update from the list and click to open it.
Assign a Topic Owner
Scroll down to the Topic Owner field.
Enter the email address of the person you want to assign.
Save Changes
Click Save at the bottom of the page.
From this point on, all future feedback and review cycle updates will be sent to the new Topic Owner.
Replace a topic owner
Use this when someone leaves, changes role or hands a topic over to a colleague.
- Follow steps 1 to 4 under Add a topic owner to open the topic.
- In the Topic Owner field, delete the current owner's email address.
- Enter the email address of the new topic owner.
- Click Save at the bottom of the page.
The new owner receives all feedback and review cycle updates from the moment you save. The previous owner stops receiving them.
Remove a topic owner
- Follow steps 1 to 4 under Add a topic owner to open the topic.
- In the Topic Owner field, delete the email address of the person you want to remove.
- If the topic has more than one owner, delete only that person's address and the semicolon (;) next to it. Leave the other addresses in place.
- Click Save at the bottom of the page.
The removed person no longer receives feedback or review cycle updates for this topic. If your company has a default topic owner (see below), they continue to manage the topic.
Multiple and default topic owners
More than one owner on a topic. Enter each email address in the Topic Owner field, separated by a semicolon (;). For example: jane.smith@company.com; raj.patel@company.com
You can also assign a default topic owner who will automatically manage all topics in the system. This can be configured on the Company Admin page. If you would like to assign multiple topic owners, enter each email address separated by a semicolon (;).