During implementation, it’s common for some users to not act on the Cognexo registration prompts. This usually isn’t resistance it’s usually priority ambiguity.
People engage when:
their manager signals importance, and
the value is clear and immediate.
This guide gives managers and senior leaders ready-to-use templates to drive first-time registration and early engagement.
Scenario 1: Initial launch
What you’ll see
Registration emails sent
Low or stalled registration rates
No clear blockers raised
What this usually means
Cognexo feels optional
Competing priorities are louder
The “why” hasn’t landed
✅ Next Best Action
A clear manager-led expectation with a time-bound ask.
Manager → team email template
Hi team,
You’ll have received an invite to register for Cognexo.
Please take 2 minutes today to complete your registration - (by clicking the link).
Why this matters:
• Cognexo is how we’ll keep key knowledge fresh without long training sessions
• It helps us spot where guidance needs improving and where to support you
• It reduces rework and confusion over time
Once registered, you’ll receive short daily content via email.
There’s no extra platform to manage — just answer when they arrive.
Please register by [DATE]. If you haven’t received the invite, tell me today.
Thanks,
XXX
Scenario 2: People still not registering after prompt.
What you’ll see
Multiple automated reminders sent
Same users still unregistered
What this usually means
System messages are being deprioritised
People don’t see personal relevance
✅ Next Best Action
Reframe Cognexo as support, not admin.
Manager → team follow-up template
Hi team,
A few people haven’t registered for Cognexo yet.
I want to be clear — this isn’t extra admin.
Cognexo helps us:
• avoid repeat mistakes
• keep everyone aligned when things change
• target coaching fairly instead of blanket training
Registration takes a few seconds and then everything comes to you automatically.
Please complete registration by [DATE].
If something’s blocking you, reply and I’ll sort it.
Thanks,
XXX
Scenario 3: Senior leader reinforcement during implementation
What you’ll see
Managers have communicated
Adoption is still slow
Teams don’t feel organisational priority
What this usually means
People need a clear signal from the top
✅ Next Best Action
Senior leader sets expectation and legitimacy.
Senior leader → all staff template
Hi everyone,
We’re introducing Cognexo as part of how we maintain confidence and consistency
in how we work — especially as things change.
Please complete your Cognexo registration by [DATE].
Once registered:
• You’ll receive short questions in the flow of work
• You won’t need to search for training
• Your answers help us improve guidance and support you better
Cognexo is not about monitoring individuals — it’s about making sure we’re
aligned and supported as a team.
Thank you for taking a few minutes to get set up.
XXX
Scenario 4: Teams worried about monitoring or performance impact
What you’ll see
Quiet resistance
Questions about tracking or performance use
What this usually means
Fear of being measured unfairly
✅ Next Best Action
Address the concern directly and transparently.
Manager → team reassurance template
Hi team,
I want to be clear about Cognexo and how we’ll use it.
It’s not about catching people out or performance scoring.
It shows us where things are unclear so we can:
• improve guidance
• focus coaching where it helps
• reduce unnecessary training
Your honest answers are what make it useful.
Please register by [DATE], and if you’ve got concerns, let’s talk.
Thanks,
XXX
Scenario 5: “I don’t have time” / implementation fatigue
What you’ll see
Passive non-registration
No technical issues reported
What this usually means
Perceived time cost outweighs perceived value
✅ Next Best Action
Make the time cost explicit and small.
Manager → team message template
Hi team,
Registering for Cognexo takes seconds.
After that, it’s less than 2 minutes a day when content arrives.
That time replaces longer training, rework, and follow-up later.
Please get registered by [DATE] so we can keep this lightweight for everyone.
Thanks,
XXX
Scenario 6: Final nudge
What you’ll see
Clear comms sent
Still a small group unregistered
What this usually means
Priority conflict, not confusion
✅ Next Best Action
Time-bound closure.
Manager → team final reminder template
Hi team,
Final reminder to complete Cognexo registration by [DATE].
This is now part of how we maintain knowledge and readiness across the team.
If you haven’t received the invite or can’t register for any reason,
reply today so we can resolve it.
Thanks,
XXX