The Engagement Summary in Cognexo shows how quickly users answer questions, with lower average days indicating better engagement. It features an All Users tile displaying average response time and trends, and a Streak Leaders table highlighting users with the longest daily answer streaks. Admins can set KPI thresholds to monitor performance, and the tool provides tips for following up with low performers and promoting consistent learners.
How do I get there?
- Log in to Cognexo
- Click Engagement in the top navigation bar
- Select Engagement Summary
What is Engagement?
Engagement measures the average number of days it takes a user to answer a question. The lower the number, the better — a score of 1 means users are answering on the same day their questions are delivered.
This KPI can be set by your Admin. below is an example KPI matrix for engagement.
| Score | What it means |
|---|---|
| ≤ 2 days | Within KPI |
| 2–4 days | Warning KPI - Yellow |
| > 4 days | Below KPI - Red |
What will I see at the top of the page?
The All Users tile shows your organisation's current average time to answer, along with a trend line graph so you can see whether engagement is improving or declining over time. If the score is above your KPI threshold, you'll see a Below KPI indicator.
What are Streak Leaders?
Scroll down the Engagement Summary page and you'll find the Streak Leaders table — this shows the learners with the longest running streaks across your organisation, ranked 1st, 2nd, 3rd and beyond, along with their department and total streak days.
💡 A streak is earned when a user answers their questions on the same day they're delivered. It resets if they miss a day.
To see the full leaderboard beyond the top positions shown on screen, click Export Data.
Tips
💡 If your engagement score is rising (taking longer to answer), check the Learners Below KPI section at the bottom of the page — this lists the specific users who need follow-up.
💡 Share the Streak Leaders table in team meetings or communications to celebrate consistent learners and encourage healthy competition.