Intervention campaigns run on a customisable schedule, identifying employees based on set criteria like performance and activity. Flagged employees are assessed; those who fail receive remediation via a linked LMS/LXP or directly in Cognexo. Completion deadlines and escalation processes are defined by your organisation.
How Intervention Campaigns Work
Campaign Cadence
The campaign runs on a schedule defined by you. This can be set to whatever frequency makes sense for your organisation.
Example: A quarterly cadence, triggering an automatic audience sweep every three months.
Audience Criteria
Each time the campaign runs, it identifies employees who meet a configurable set of criteria within a given topic. Factors typically include performance level, time active on the platform, volume of questions answered, and accuracy rate — the specific thresholds are set by you.
Employees who don't meet the criteria continue using Cognexo as normal with no interruption.
Example criteria in use:
- Below X Rank
- Answering for over X Months
- At least X number of questions answered in that topic in the last 12 months
Assessment
Flagged employees are prompted to complete an assessment in the relevant topic. The pass mark is configurable — employees who pass continue as normal, while those who fall below the threshold are assigned a remediation action.
Example: A pass mark of 80% correct. Anything below triggers course assignment in your LMS.
Remediation via Your LMS or Directly in Cognexo
Failing employees are automatically assigned remediation content linked directly to the topic in question. This can be delivered in two ways depending on your setup:
- Via your LMS (e.g. Workday) — the topic maps to a course in your existing learning management system, keeping the experience within your current workflows.
- Directly in Cognexo — remediation content is served within the platform itself, with no external tool required via new topics, surveys, broadcasts and learning style questions.
The course, delivery method, and the number of days given to complete it are all defined by you. Employees who don't complete the remediation within that window are escalated via your normal routes.
Example: Each knowledge topic can map to a specific Workday (LMS) course, with employees given 30 days to complete, optionally or required.