Using Cognexo

Articles

• Setting and Reviewing KPIs in Cognexo This article explains how Cognexo measures knowledge using dynamic scoring of users and questions, categorising learn...
• Understanding the Security Centre and Custom Personas The Security Centre in Cognexo manages access via Personas—groups of permissions assigned to users. Only System Owner...
• Support & Maintenance Cognexo support is available Monday to Friday, 09:00–17:00 UK time, with a 97% uptime target. Tickets are prioritized...
• How to Create an Image Map Question An Image Map question asks learners to click a specific area on an image to identify the correct answer, ideal for vi...
• Workforce Readiness (WFR) Intervention — How It Works Intervention campaigns run on a customisable schedule, identifying employees based on set criteria like performance a...
• Survey Access and Permissions Access to Survey data is not automatically viewable in the Intelligence Portal for users with a login. Note: Users ...
• Using Cognexo AI to Generate Questions in Cognexo OverviewCognexo's AI-powered content generation tools make it easy to create high-quality training questions and con...
• Sending Questions to Users in Cognexo This article outlines how managers can send specific questions to one or more users within Cognexo. It also includes ...
• How to log absence within Cognexo This article explains how end users can log any absence in the platform. Logging absence in the system is important i...
• Next Best Actions for Managers Cognexo works best when two things happen consistently:Colleagues answer their daily questions, andManagers review th...
• How to Suggest Edits to Existing Questions Who is this for?Admins, managers, or content owners who want to request changes to existing questions in a topic with...
• Viewing Topic Performance in Cognexo The Topic Performance dashboard gives you a complete view of how your topics are performing across your organisation....
• The Definitive Guide: How Cognexo Works About This GuideThis guide provides a critical look at how Cognexo works — not just its promise, but also its mechani...
• User Management (How to add, update and disable users in Cognexo) This article explains how to add, update, and disable users within the platform. Understanding how to manage user acc...
• Line Manager Dashboard - User Guide The Cognexo Line Manager Dashboard offers a comprehensive view of team learning performance, engagement, and progress...
• Sending a Broadcast A broadcast is a one-way message sent to employees within the platform to deliver key updates, reminders, or learning...
• Golden Ticket – Awards and Recognition OverviewThe Golden Ticket Winners feature in Cognexo allows you to recognise top-performing users based on specific c...
• Update and Maintain Questions Maintaining and updating questions in Cognexo is a critical task for ensuring that content remains accurate, up-to-da...
• Pausing Questions on Bank Holidays We use the Bank Holiday data available in each user's region settings to determine when to pause content. If there is...
• Using Tags to Deliver Questions Cognexo uses flexible tags like Division, Department, Region, and Cohort to segment users for delivering questions vi...
• Cognexo Assessments Overview Using Cognexo Assessment QuestionsCognexo Assessments provide a seamless way to evaluate user knowledge and performan...
• How do I navigate the People profile in Cognexo? To navigate the People profile in Cognexo, follow these steps:Click the People tab in the top navigation bar.Select t...
• Coaching Conversation Starters: Quick Reference Guide These conversation starters bridge the gap between dashboard data and meaningful conversations. They're designed to h...
• Managing Your Team's Engagement in Cognexo Accessing Engagement DataYou can monitor your team's engagement in a few places in Cognexo.Dashboard: an override is ...
• Effective Coaching with Question History Analysis The Line Manager Dashboard's question history turns raw learning data into actionable coaching moments. This guide sh...