Jamie Sheppard

Keeping your topics up to date is essential for good content governance, ensuring your users always receive relevant and accurate information. Who can do this?Only Platform Admins will see the Mana...

To see disabled users, follow these steps:Go to the People tab on the top navigation bar.Use the search function to look for any user.By default, disabled users are filtered out. To filter them bac...

To resend a registration email, follow these steps:Go to the People tab in the top navigation bar.Select the user and click View More.Navigate to the User Management tab.In the top right-hand side,...

To check a user's holidays, follow these steps:Go to the People tab on the top navigation bar.Navigate to the user that you would like to view.Once you're in their profile, navigate to the Audit ta...

To check a user's working days, follow these steps:Enter the People tab on the top navigation bar.Select the user you would like to view and click View More.Click on User Management.On the right-ha...

Why would you Disable or Suspend a user?A user will no longer be using Cognexo (removing a user).A user is on Short term or long term sickA user is on Maternity/PaternityTo enable or disable/suspen...

To add a tag to a user, follow these steps:Enter the People tab on the top navigation bar.Select any user and click View More to enter their profile.In the profile, click on User Management.Type in...

To update a user, follow these steps:Click the People tab on the top navigation page.Use the search function to find any active, inactive, registered, or unregistered users.On the people tiles, you...

OverviewThe Line Manager Dashboard in Cognexo provides a comprehensive view of your team's learning performance, engagement, and progress. This dashboard enables you to monitor, support, and coach ...

User Tags in Cognexo are customisable identifiers that help organise, categorise, and manage users within Cognexo. They play a crucial role in streamlining user management, enabling targeted commun...