How do I disable or suspend a user? (Removing a User)

Why would you Disable or Suspend a user?

1. A user will no longer be using Cognexo (removing a user).
2. A user is on Short term or long term sick
3. A user is on Maternity/Paternity

To enable or disable/suspend a user, follow these steps:

1. Navigate to the People tab on the top navigation bar.
2. Select any user and click View More to enter their profile.
3. Go to User Management.
4. Toggle the Active/Deactivate User button.
5. A modal will appear, allowing you to either disable or suspend the user.
   • Disabling a user: The user will no longer use the tool and will not be automatically re-enabled.
   • Suspending a user: You can select a date for when the user should be reactivated to start receiving questions from the system again.
   • Ensure you press Save

Suspending a user in the line manager dashboard -  

1. Select your user and click on the cog icon in the bottom right for User Management
2. Select Suspend Account
3. Choose your reason, select the date until and Save