If a line manager is unable to access the Intelligence Portal, you can resend a new one-time password, allowing them to reset their password and regain access to the portal. Before completing this process, ensure you have the appropriate access permissions to manage user accounts and reset login details.
To do this, navigate to the People page within the Intelligence Portal and locate the relevant user. Select Login & Roles, then click the red Remove Login Account button. This will remove their existing login, enabling you to create a new account and send them a new one-time password.
Once this has been completed, the user's existing login will be removed, along with all access to the portal. This allows you to reset their access scopes.
Next, click Create Login Account. A new registration email containing a one-time password will be sent to the user, enabling them to register and access the Intelligence Portal again.
| Note 💡 | Manager access can only be reset for one user at a time, as you must access each user's account individually through the People page. |