Knowledge Base update — 28 May 2026 to 4 Jun 2026
New articles (6)
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Content Approval Flow 3 Jun 2026
This article explains the Content Approval Process for question edits. Admin users can suggest edits to live questions, saving changes as drafts before submitting for approval. Topic owners review drafts, compare edits to originals, and either accept and activate or reject changes with feedback. Sug… -
How to leave feedback on a question 3 Jun 2026
Users can provide feedback on all questions they receive, whether positive or negative. All feedback is valuable as it helps us improve the quality of future questions. To leave feedback, you must first answer the question in Cognexo. Once the question has been submitted, a “Click here to leave feed… -
Managing Users in the Management Portal 2 Jun 2026
The Users tab in the Management Portal allows admins to find, update, and manage users individually or in bulk. This guide walks you through the four available options and how to action tasks for your users. Accessing the Management Portal Log into the Intelligence Portal . Click your initials in th… -
Management portal and dashboard loading indefinitely 2 Jun 2026
This guide helps you troubleshoot an issue where the management portal or dashboard keeps loading indefinitely. Follow the steps below to check common causes and determine whether the issue needs to be resolved by Cognexo’s development team Issue description Your management portal or dashboard does … -
How to set up a short-term topic to temporarily replace Friday Trivia questions 2 Jun 2026
This guide will explain how you can temporarily replace your Friday Trivia if you wanted to run a themed week, by either choosing an existing topic from the topic library or creating your own custom questions. Why this is important Setting up a short-term question topic helps you keep your trivia sc… -
How to cancel a future Broadcast 29 May 2026
In the example below, a broadcast has been scheduled to go to 17 users on June 1, 2026. However, the broadcast now needs to be cancelled on the 1 st To get started: Click on Topics & Questions Click on Future Questions As in the image above, you will now be looking at all future broadcasts that …
Updated articles (2)
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How to create content in Cognexo 29 May 2026
Admins can add questions to existing Cognexo topics by navigating to Topics & Questions and selecting the ‘New Questions’ tab. Users choose a question type and create questions with optional images. Full-permission users can activate questions, while others submit drafts for approval. Alternativ… -
What is a Streak? 28 May 2026
Streaks in Cognexo are a gamified feature designed to encourage consistent user engagement by tracking the number of consecutive days a user has actively responded to questions. This feature motivates users to maintain a daily habit of interaction within the platform. The streak count increases base…
Let us know in the comments if you have any questions about these changes!
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