This article explains how end users can log any absence in the platform. Logging absence in the system is important if users are not wanting to receive content whilst on annual leave. This helps protect streaks and ensures users are stayed engaged with the tool.
Logging absence as a user
After completing their daily questions and returning to the PQE dashboard, users can manage their annual leave within Cognexo. By selecting the Manage button in the top right corner, they can access the area where all personal leave is handled. Within the Manage tab, users can choose and submit specific dates for their leave, which will then be displayed on the PQE dashboard calendar for easy visibility and tracking. Users can also cancel their leave through the same process used to submit it.
Logging absence as a manager
Managers cannot book annual leave on behalf of users within Cognexo. This ensures that users take responsibility for managing their own learning journey and scheduling leave accordingly.
If a user is already on leave and has not recorded it in the system but would like their questions paused, a manager can temporarily suspend the user’s account for the duration of their leave.
Managers also receive a monthly holiday report, allowing them to monitor and track annual leave taken throughout the month.
Escalation Emails
How it works
Escalation emails are sent automatically to learners who have reached Full Stack, meaning they have the maximum number of unanswered questions waiting in their stack (10 by default). Their purpose is to encourage the learner to return to the platform and continue with their learning pathway. Once a learner reaches Full Stack, Cognexo stops sending them new questions and starts sending a daily escalation email instead. These emails continue every day until the learner answers their outstanding questions and drops back below the Full Stack limit.
When escalation emails are sent
Escalation emails are sent once a day at 03:00 UTC. This time is fixed for all learners, regardless of where they are in the world, so the local time a learner receives the email will vary depending on their time zone. Users who have recorded leave in the system will not receive escalation emails while they are away. However, leave must be entered before the daily 03:00 UTC send to take effect that day. If a user adds their leave after this time, that day's escalation email will already have been sent, so they may still receive a reminder to answer the questions in their stack. From the following day onwards, their leave will be taken into account.
Line manager reporting
Line managers also receive a weekly summary report listing any of their team members who have reached Full Stack and are currently receiving escalation emails. This gives managers visibility of who may need support or a nudge to re-engage, so they can follow up directly if needed.