Cognexo works best when two things happen consistently:
Colleagues answer their daily questions, and
Managers review the data and take action.
This guide shows you exactly what to do when you log into the Cognexo Intelligence Portal — and gives you templates you can copy and send to your team or peers.
You don’t need to analyse everything.
Spot the pattern → take one action → move on.
Scenario 1: Low engagement (people not answering questions)
What you’ll see in Cognexo
Low answer rates
Question backlogs building
Certain individuals or whole teams disengaged
What this usually means
Cognexo hasn’t been clearly prioritised by the manager
No shared routine has been set
People don’t understand why it matters
✅ Next Best Action
Set a clear expectation and a simple routine.
Team email / message template
Hi team,
Quick reminder that when Cognexo questions arrive (via email or Teams),
please answer them the same day. It takes about 2 minutes.
Why this matters:
• It helps us catch confusion early
• It reduces repeat mistakes and rework
• It allows me to support you properly, based on evidence not guesswork
Let’s make it a before-lunch habit so it stays easy and doesn’t build up.
If you’re not receiving questions, tell me today and I’ll fix it.
Thanks,
XXX
Scenario 2: Good engagement, but repeat failures on the same topic
What you’ll see
Questions are being answered
The same concept is answered incorrectly multiple times
No improvement over time
What this usually means
The content or guidance is unclear, or
The real-world process doesn’t match what’s written
✅ Next Best Action
Address the topic, not the individuals.
Team meeting / follow-up message template
Hi team,
Cognexo is showing us some consistent confusion around [topic].
That’s useful feedback, not a problem.
Let me clarify the correct approach:
[brief explanation]
If anything still feels unclear, please say — that tells us where we need
better guidance, not who’s “getting it wrong”.
Thanks,
XXX
Scenario 3: One or two individuals struggling while others are fine
What you’ll see
Most of the team progressing well
One or two users repeatedly incorrect or low confidence
What this usually means
Targeted coaching is needed
The individual may not feel comfortable raising it themselves
✅ Next Best Action
Have a short, evidence-based coaching conversation.
1:1 conversation structure (script)
I’ve been looking at Cognexo and it’s showing a few areas where things
aren’t quite landing yet.
That’s helpful — it tells me where to support you.
Let’s walk through [topic] together and see what would help most.
Scenario 4: Engagement or accuracy drops after a change
What you’ll see
Sudden dip in confidence or accuracy
Spike in incorrect answers after a specific date
What this usually means
The change hasn’t fully landed
People are unsure which version is correct
✅ Next Best Action
Re-anchor the change clearly and quickly.
Team message template
Hi team,
Cognexo is showing that the recent change to [process/product] hasn’t fully
landed yet — which is completely normal.
Here’s the correct approach we’re using going forward:
[clear explanation]
Keep answering your Cognexo questions — they help us spot where we need to
tighten guidance so everyone stays aligned.
Thanks,
XXX
Scenario 5: High engagement and high accuracy (everything looks green)
What you’ll see
Strong answer rates
Improving or consistently high accuracy
Stable confidence over time
What this usually means
The team is aligned and confident
This is evidence of readiness
✅ Next Best Action
Do nothing — and recognise it.
Recognition message template
Hi team,
Just a quick call-out — Cognexo is showing strong confidence and consistency
across the team right now.
This tells us the approach is landing well. Keep doing what you’re doing.
Thanks,
XXX
Reminder for managers
When you log into Cognexo, ask yourself just three questions:
Where is engagement dropping?
Where are people repeatedly struggling?
What is the one action I’ll take this week?
Answer those, take one action, and you’re done.