Accessing Engagement Data
You can monitor your team's engagement in a few places in Cognexo.
- Dashboard: an override is provided within the Engagement tile, positioned prominently in the middle of your dashboard.
- 'View More': Click on View More within the Engagement tile for more detailed insights on your team's engagement.
- Navigation bar: This detailed view can also be found within the top navigation bar select Engagement > Engagement Summary.
Understanding the Engagement Summary
The Engagement Summary provides crucial metrics and insights:
- Key Performance Indicators (KPIs): View the engagement KPIs (e.g., under two days = green, above eight days = red).
- Average Answer Time: Monitor how often users answer their questions.
- Time Analysis: Utilize the time of day heat map to identify peak engagement periods.
Leaderboards and Filters
- Streak Leaderboards: Streak leaderboards show the users who are most engagemt, a streak is when a user has answered their questions on the same day that they are delivered.
- Monthly Filters: Filter data by specific months to analyze trends and patterns across time or use grouped filters to trend across teams or departments. You can group the data by selecting a group filter in the top right.
- Empower Engagement: Use the Learners Below Engagement KPI report to identify users falling below engagement KPIs.
Why Measure Enagagment?
By Utilising this engagement reporting, monitor progress over time, providing regular feedback on said progress and setting clear expectations, you can ensure a productive learning and performance environment.
Regular feedback based on these insights fosters a culture of continuous improvement, and clear expectations ensure alignment with organizational goals, driving efficiency and achieving better outcomes. General consensus from HR and management research suggests that engaged employees tend to be more productive and contribute positively to organizational success.