Who is this for?
Admins, managers, or content owners who want to request changes to existing questions in a topic without directly editing live content.
Overview
Cognexo allows you to suggest edits to any existing question. Instead of immediately changing the live question, a draft version is created for review by your account owner or topic approver. This ensures accuracy, quality control, and proper governance before changes are published.
How to Suggest an Edit
1. Access Topics & Questions
Via your initials (top-right corner):
Open the Admin Portal → select Topics & Questions from the left-hand sidebar.
2. Choose the Topic
Scroll through the list of topics.
Select the topic you want to edit (e.g., Complaints).
Click Questions within that topic.
3. Suggest an Edit
Find the question you want to update.
Select Suggest an Edit.
Make the changes you want to make and press save.
This creates a draft version of the question.
All edits go through the draft/approval workflow.
4. Save or Submit
You now have two options:
Save Draft:
Keeps the question in draft mode so you can continue making changes later.Submit for Approval:
Sends the draft to your account owner or other approver for review.
How Approvals Work
1. View Draft Questions
Go to Topics & Questions.
Select the Draft Questions section in the sidebar.
Drafts will appear under the Draft tab.
Items submitted for review default to Waiting for Approval so you can action them quickly.
2. Compare & Approve
Select a question to see original vs edited versions side by side.
If you're happy, click Approve.
The question will move to the Approved – Waiting Publishing tab.
Publishing Approved Questions
Approval does not publish the question.
Once approved:
Go to Approved – Waiting Publishing.
Select the questions you want to make live.
Click Activate.
You do not need to publish everything at once.
Approved questions can remain unpublished while you phase changes in over time.