Knowledge Base update — 8 Apr 2026 to 15 Apr 2026
New articles (1)
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How to Create an Image Map Question 13 Apr 2026
An Image Map question asks learners to click a specific area on an image to identify the correct answer, ideal for visual learning. To create one, navigate to your topic, select Image Map under Interactive question types, enter the question, upload an image with alt text, define a clickable area.
Updated articles (20)
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Implementing Cognexo: A Step-by-Step Guide 13 Apr 2026
The article outlines a comprehensive Cognexo platform implementation guide covering contracts, strategy planning with KPIs and campaign roadmaps, branding, account setup, and training tailored for different roles. It emphasises user definition, tag structure, IT whitelisting, integrations, topic and… -
Workforce Readiness (WFR) Intervention — How It Works 13 Apr 2026
Intervention campaigns run on a customisable schedule, identifying employees based on set criteria like performance and activity. Flagged employees are assessed; those who fail receive remediation via a linked LMS/LXP or directly in Cognexo. Completion deadlines and escalation processes are defined … -
Survey Access and Permissions 9 Apr 2026
Access to Survey data is not automatically viewable in the Intelligence Portal for users with a login. Note : Users must have a login account to be given access rights If a user needs permission to see Survey data, start by clicking Topics and Questions in the Management Portal and click on the surv… -
Managing Campaigns in the Management Portal 9 Apr 2026
What are Campaigns? Campaigns let you plan, schedule, and control how content is delivered to specific people over time. They replace legacy Question Sets with a more flexible, visual, and user-friendly planner. With a campaign you decide: Who receives it (via an Audience or a one-off Quick Audience… -
How to create content in Cognexo 9 Apr 2026
Our extensive topic library offers a wide range of content available to all customers, providing an excellent starting point with relevant, targeted materials to help you begin your journey with Cognexo. However, customers can also create their own materials to reinforce essential knowledge within t… -
Pausing Questions on Bank Holidays 9 Apr 2026
We use the Bank Holiday data available in each user's region settings to determine when to pause content. If there is a public holiday in your region, Cognexo will not deliver any questions on that day . This ensures users aren't expected to engage during recognised time off. Where can I see upcomin… -
How do I resend a registration email? 9 Apr 2026
To resend a registration email, follow these steps: Go to the People tab in the top navigation bar. Select the user and click View More . Navigate to the User Management tab. In the top right-hand side, you will see several buttons, including Resend Registration Email , alongside buttons to register… -
Reactive workflows in Cognexo 9 Apr 2026
Reactive workflows in Cognexo offer a dynamic way to engage with users based on their responses to questions. This feature allows you to tailor interactions, ensuring a personalized experience for each user, and escalate any risks or concerns to the appropriate people. Below, we delve into the funct… -
Installing the Cognexo Microsoft Teams client 9 Apr 2026
Overview Things to check before installing the Teams client: 1 - Cognexo have your Tenant ID 2 - Users as setup in Cognexo use the same email address as the one used to login to teams. If this is not the case please discuss this with us so we can ensure users have access to their Cognexo Learning Pr… -
How to install the Cognexo Microsoft Teams App 9 Apr 2026
Install from within Microsoft Teams Open Microsoft Teams Click Apps (left-hand menu) Search for “Cognexo” Click the app → select Add You should be all set up and ready to go for the following days questions, if you do not receive a notification, type 'Register' into the chat in the cognexo app and t… -
How do I change the question limits for a part-time user? 9 Apr 2026
To change the question limits for a part-time user, follow these steps: Click the People tab on the top navigation bar. Select the user you'd like to update. Navigate to the User Management tab. Adjusting Available Days : On the right-hand side, locate the Learner Question Settings section. Review t… -
Sending a Broadcast 9 Apr 2026
A broadcast is a one-way message sent to employees within the platform to deliver key updates, reminders, or learning reinforcements. They are designed for efficient and consistent communication across your organisation. Targeted Communication – Broadcasts can be sent to specific teams, departments,… -
How to export questions for reporting or review 9 Apr 2026
Admin Portal: Once in the admin portal, go to “Topics and Questions” in the left-hand column. Near the top of the page, select the “Export All Questions” tab. This will export the data and open it in Excel. From there, an admin user can view a complete list of all questions in the platform, includin… -
Password Reset + Troubleshooting 9 Apr 2026
To reset your password for the Intelligence Portal, simply click 'Forgot your password' you'll then be directed send a reset email to your registered email - If your email exists in the platform you will receive an email with a link to set your new password. If you have attempted to set a new passwo… -
Restoring Streaks 9 Apr 2026
Managers with admin access are not able to restore streaks within the platform. This approach encourages users to engage with the tool consistently and take ownership of their learning progress. If a streak is lost, the user will need to begin again and gradually rebuild it through continued daily u… -
How to Suggest Edits to Existing Questions 9 Apr 2026
Who is this for? Admins, managers, or content owners who want to request changes to existing questions in a topic without directly editing live content. Overview Cognexo allows you to suggest edits to any existing question. Instead of immediately changing the live question, a draft version is create… -
Adding a new manager into the Intelligence portal 9 Apr 2026
How to give a manager access to their own team, department or division. Where to Manage Login and Roles: Click on the People tab situated in the top navigation bar, search or select the user you want to give access and you will find an tab labeled Login and Roles . Once in the Login and Roles tab, l… -
Managing Users in the Management Portal 9 Apr 2026
The Users tab in the Management Portal allows admins to find, update, and manage users individually or in bulk. This guide walks you through the four available options and how to action tasks for your users. Accessing the Management Portal Log into the Intelligence Portal . Click your initials in th… -
Sending Questions to Users in Cognexo 9 Apr 2026
Overview This article explains how managers can send specific questions to individual or multiple users within Cognexo. Prerequisites Manager-level credentials Active Cognexo account access Procedure Step 1: Log in to Cognexo Open Cognexo. Log in using your manager credentials . Step 2: Navigate to … -
Technical Specification and Network Whitelisting 9 Apr 2026
Cognexo is a cloud-hosted solution that relies on email and secure web connections to deliver daily questions, surveys, and broadcasts. To guarantee users receive their content and can log in without issue, your IT team must confirm that Cognexo’s URLs and domains are permitted through your organisa…
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