Custom Content Creation

Deliver Engaging, Impactful Learning – Without the Workload

At Cognexo, we know that keeping your teams engaged and informed requires a steady flow of relevant, targeted content. That’s why we offer a Custom Content Creation Service—designed to help you unlock the full potential of your existing knowledge assets or create fresh content tailored to your goals.

Whether you're embedding change, reinforcing critical knowledge, or upskilling staff, our expert writers and learning designers transform your internal materials into bite-sized, high-impact content that works seamlessly in Cognexo’s daily question-based delivery model.

 

What We Offer

  •  Content Transformation

Got policies, PDFs, eLearning modules, knowledge base articles, or training decks? We’ll convert them into interactive questions and answers that your teams receive daily via Cognexo.

  • Original Content Development

No materials to hand? No problem. We can create fully bespoke content based on your objectives, tone of voice, and user roles, from Customer Support to Compliance and beyond.

 

Over 100 Topics Ready to Go

Need to get started fast? We have 100+ ready-to-deploy topics covering essential skills and business-critical knowledge, available for rapid configuration to your needs. These topics can be used as-is or tailored further with your branding and policies.

👥 People & Culture

  • Equality, Diversity & Inclusion
  • Neurodiversity Awareness
  • Allyship
  • Respect in the Workplace
  • Psychological Safety
  • Mental Health Awareness
  • Managing Workplace Conflict
  • Giving and Receiving Feedback
  • Team Collaboration
  • Coaching Conversations

📞 Customer Excellence

  • Active Listening
  • Handling Difficult Customers
  • Empathy in Customer Service
  • Clear Communication
  • First Contact Resolution
  • Complaints Handling
  • Tone of Voice
  • Effective Escalations
  • Managing Expectations
  • Cross-Selling and Upselling

✅ Compliance & Risk

  • Anti-Money Laundering
  • GDPR & Data Protection
  • Information Security
  • Fraud Awareness
  • Financial Crime
  • Know Your Customer (KYC)
  • Bribery & Corruption
  • Ethics at Work
  • Vulnerable Customer Handling
  • Client Money Rules

🧠 Soft Skills & Leadership

  • Time Management
  • Prioritisation
  • Personal Productivity
  • Growth Mindset
  • Emotional Intelligence
  • Communication Styles
  • Problem Solving
  • Decision Making
  • Presentation Skills
  • Leading Change

🔁 Process & Systems

  • Complaint Logging
  • Quality Assurance Checks
  • Call Handling Systems
  • CRM Best Practices
  • Escalation Protocols
  • Process Adherence
  • Customer Verification Steps
  • Product Knowledge Retention
  • Email Etiquette
  • Remote Collaboration Tools

📈 Performance & Development

  • Goal Setting
  • Career Conversations
  • Personal Development Planning
  • Learning Agility
  • Self-Assessment
  • Continuous Improvement
  • Productivity Hacks
  • Dealing with Feedback
  • Motivation at Work
  • Professional Boundaries

🛡️ Wellbeing & Resilience

  • Stress Management
  • Preventing Burnout
  • Work-Life Balance
  • Digital Detoxing
  • Energy Management
  • Resilience Building
  • Mindfulness at Work
  • Supporting Colleagues
  • EAP Awareness
  • Coping with Change

💼 Onboarding & Role Readiness

  • Understanding Company Values
  • Your Role and Expectations
  • Navigating the First 90 Days
  • Key Stakeholders
  • Department Overviews
  • Product Training
  • Internal Tools Overview
  • Team Structures
  • Internal Support Channels
  • Learning How to Learn

🧩 Hybrid & Remote Working

  • Remote Work Best Practices
  • Hybrid Team Communication
  • Building Trust Remotely
  • Meeting Etiquette
  • Asynchronous Collaboration
  • Setting Boundaries at Home
  • Digital Communication Styles
  • Staying Visible When Remote
  • Running Effective Virtual Meetings
  • Remote Wellbeing

🌍 Sustainability & Responsibility

  • Environmental Awareness
  • Reducing Carbon Footprint
  • Sustainable Workplace Practices
  • Corporate Social Responsibility
  • Volunteering and Giving Back
  • Ethical Decision Making
  • Green IT
  • Reducing Waste
  • Responsible Travel
  • Circular Economy Basics

 

Why Customers Choose Our Content Service

Time Savings: No need to write questions or reformat your content.

Learning Fatigue: Varied formats and targeted spacing avoid content overload.

Boosts engagement: Fresh, relevant, scenario-based content makes learning stick.

Supports your KPIs: Aligns with onboarding, compliance, product adoption, or culture-building goals.

 

We’ll handle the writing, structuring, tagging, and loading—so you can focus on delivering results.

To get started - Speak to your Account Manager or email Support@cognexo.com.

Was this article helpful?