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Using Cognexo
The Cognexo Intelligence PortalWhat do the levels and ranks in Cognexo mean? (Learner, Improver, Expert, and Master) Reactive workflows in CognexoUnderstanding Engagement in CognexoAdding New UsersUnderstanding Streaks in CognexoLine Manager Dashboard OverviewCompare scorings, levels, and ranks across teams, divisions, countries, or line managers.Effective Coaching with Question History AnalysisManaging Your Team's Engagement in CognexoCoaching Conversation Starters: Quick Reference GuideHow do I navigate the People profile in Cognexo?Cognexo Assessments OverviewCognexo Reports OverviewUsing Tags to Deliver QuestionsQuestion TypesAdding a new manager into the Intelligence portalPausing Questions on Bank HolidaysUpdate and Maintain QuestionsGolden Ticket – Awards and RecognitionSending a BroadcastUnderstanding User Tags in CognexoLine Manager Dashboard - User Guide
FAQs

Managing Your Team's Engagement in Cognexo

Accessing Engagement Data

You can monitor your team's engagement in a few places in Cognexo.

  • Dashboard: an override is provided within the Engagement tile, positioned prominently in the middle of your dashboard.
  • 'View More': Click on View More within the Engagement tile for more detailed insights on your team's engagement.
  • Navigation bar: This detailed view can also be found within the top navigation bar select Engagement > Engagement Summary.

Understanding the Engagement Summary

The Engagement Summary provides crucial metrics and insights:

  • Key Performance Indicators (KPIs): View the engagement KPIs (e.g., under two days = green, above eight days = red).
  • Average Answer Time: Monitor how often users answer their questions.
  • Time Analysis: Utilize the time of day heat map to identify peak engagement periods.

Leaderboards and Filters

  • Streak Leaderboards: Streak leaderboards show the users who are most engagemt, a streak is when a user has answered their questions on the same day that they are delivered.
  • Monthly Filters: Filter data by specific months to analyze trends and patterns across time or use grouped filters to trend across teams or departments. You can group the data by selecting a group filter in the top right.
  • Empower Engagement: Use the Learners Below Engagement KPI report to identify users falling below engagement KPIs.

Why Measure Enagagment?

By Utilising this engagement reporting, monitor  progress over time, providing regular feedback on said progress and setting clear expectations, you can ensure a productive learning and performance environment.

Regular feedback based on these insights fosters a culture of continuous improvement, and clear expectations ensure alignment with organizational goals, driving efficiency and achieving better outcomes. General consensus from HR and management research suggests that engaged employees tend to be more productive and contribute positively to organizational success.

 

 

 

 

 

 

 

 

 

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