Effective Coaching with Question History Analysis

The Line Manager Dashboard's question history turns raw learning data into actionable coaching moments. This guide shows you how to leverage detailed question analytics to provide targeted, effective coaching to your team members.

Accessing Question History

One-Click Deep Dive

From any team member's dashboard tile, click to access their complete question history. This opens an expanded view showing:

• Complete 14-day activity timeline
• Specific questions answered on each date
• Performance breakdown by knowledge topic
• Worst to best performing areas ranked by percentile competency

Interpreting the Data

Activity Timeline: Shows engagement patterns over the past 14 days

• Example: "2 questions answered on the 28th, 6 on the 1st" - this means there were missed questions in between.
• Look for consistency gaps or sudden changes in activity

Topic Performance Ranking:

• Top: Areas needing immediate coaching and support
• Bottom: Strong performance areas suitable for recognition

Coaching Strategies by Performance Level

For Poor Performing Topics (Red)

Immediate Action Steps:

1. Filter question history to show only incorrect answers in the problem topic
2. Review specific questions that were answered incorrectly
3. Schedule a brief coaching conversation focusing on knowledge gaps
4. Provide additional resources or training materials
5. Set follow-up timeline to monitor improvement

Example Coaching Session: "I noticed you've had some challenges with anti-money laundering questions this week. Let's review the specific areas where you're getting stuck and work through some examples together."

For Improving Areas (Amber)

Development Approach:

• Acknowledge progress while identifying specific improvement opportunities
• Use peer learning by pairing with a high-performing team member
• Provide stretch assignments in related knowledge areas

For High Performing Topics (Green)

Recognition Strategy:

• Acknowledge consistent strong performance
• Consider the individual as a peer mentor for struggling team members
• Explore advanced learning opportunities in their strong areas

Documenting Coaching Conversations

Use the question history data to:

• Prepare specific examples for coaching discussions
• Track improvement over time following coaching interventions
• Demonstrate ROI of coaching efforts through performance metrics
• Create personalised development plans based on individual learning patterns

Best Practices

• Timing: Use the 2-minute daily to check coaching needs, but schedule longer conversations for actual coaching 
• Balance: Combine coaching for weak areas with recognition for strong performance
• Specificity: Use recent/current question examples
• Follow-up: Monitor performance changes following coaching interventions