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How do I update a user?How do I add a tag to a user?How do I disable or suspend a user? (Removing a User)How do I check a user's working days?How do I check a user's holidays?How do I resend a registration email?How can I see disabled users?Check a Topic Expiry DateHow do I view engagement?How do I view registration rates and unregistered users?How do I view the best time to deliver a question?How to view your learners below KPI?How do I find the highest performers in each topic?How do I view historical topic data and analyse question responses?How is question difficulty measured and where can I see this?What are streaks and what do they mean?How can I view a user's streak history?How to view all past questions delivered to a user?How do I check the audit log for a user?How do I change the question limits for a part-time user?Cognexo Mobile AppPassword Reset + Troubleshooting

How do I disable or suspend a user? (Removing a User)

Sickness, Paternity, Maternity, Unexpected Absense.

Why would you Disable or Suspend a user?

  1. A user will no longer be using Cognexo (removing a user).
  2. A user is on Short term or long term sick
  3. A user is on Maternity/Paternity

To enable or disable/suspend a user, follow these steps:

  1. Navigate to the People tab on the top navigation bar.
  2. Select any user and click View More to enter their profile.
  3. Go to User Management.
  4. Toggle the Active/Deactivate User button.
  5. A modal will appear, allowing you to either disable or suspend the user.
    • Disabling a user: The user will no longer use the tool and will not be automatically re-enabled.
    • Suspending a user: You can select a date for when the user should be reactivated to start receiving questions from the system again.

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